Active Stillness Privacy Policy
Last updated: 21st June 2025
1. Introduction
Welcome to Active Stillness. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information, in accordance with the UK General Data Protection Regulation (UK
GDPR) and the Data Protection Act 2018.
Active Stillness is a sole trader business based in the UK offering trauma-informed yoga, wellbeing services, and digital resources.
Contact details:
Email: anna@activestillness.org
Location: Bath, England
2. What Information We Collect
We may collect and process the following types of personal data:
– Identity and Contact Data: Name, email address, phone number, address
– Health and Wellbeing Data: Shared via booking forms or wellbeing assessments (only with your explicit consent)
– Transaction Data: Payment and billing information (via Stripe, PayPal, etc.)
– Technical Data: IP address, browser type, and device data through cookies/analytics
– Marketing Preferences: Your choices about receiving updates or offers
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3. How We Collect Information
We collect data when you:
– Complete booking forms or assessments
– Sign up for emails or download resources
– Purchase a product or service
– Use our website (via cookies or tracking tools)
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4. How We Use Your Information
We use your data to:
– Deliver services and resources you’ve requested
– Process payments and manage bookings
– Send relevant updates and marketing (only with your consent)
– Improve our website and user experience
We only use your data when legally permitted, such as to fulfil a contract, with your
consent, or when we are legally required to.
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5. Sharing Your Data
We do not sell or rent your personal information.
We may share data with:
– Trusted third-party services: such as email providers (e.g., Mailchimp), payment processors (e.g., Stripe), and booking systems
– Website analytics tools: such as Google Analytics
All providers are required to keep your data safe and follow legal requirements.
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6. Data Retention
We only keep your data as long as needed for:
– The purpose it was collected
– Legal, tax, or business requirements
You can request that we delete your data at any time unless we are required to retain it.
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7. Your Legal Rights
You have rights under UK data protection law, including:
– Access to your personal data
– Request correction or deletion
– Object to or restrict how your data is used
– Withdraw consent at any time (e.g., unsubscribe from marketing)
Contact us at anna@activestillness.org to exercise your rights.
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8. Cookies and Website Tracking
Our site uses cookies to:
– Analyse visitor behaviour
– Enhance user experience
You can control cookies through your browser settings.
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9. Data Security
We use appropriate safeguards to protect your data and ensure it isn’t lost, misused, or accessed without permission.
10. Complaints
If you’re concerned about how we handle your data, contact us directly. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk
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11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
Accessibility
Last updated: 21st June 2025
At Active Stillness, we are committed to creating an inclusive and welcoming environment for everyone, both online and in person. We believe that wellbeing practices should be accessible to all – regardless of physical ability, neurodivergence, sensory needs, or background.
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Our Commitment
We strive to ensure that our services, website, and content are accessible and usable for as many people as possible, including:
– Disabled people
– Neurodivergent individuals (including those with ADHD and autism)
– People using assistive technologies
– People with sensory sensitivities
– People who have experienced trauma
We take a person-centred, trauma-aware approach to accessibility, recognising that everyone’s needs are different and valid.
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Website Accessibility
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We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA where possible. This means:
– Clear fonts and good colour contrast for readability
– Simple navigation and consistent layout
– Alt text on images for screen readers
– Text-based alternatives to visual or audio content
– Avoiding flashing content or overstimulation
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If you experience any barriers while using the site, please let us know – we’re always learning and happy to make adjustments.
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In-Person Accessibility
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When attending in-person sessions, classes, or events, we do our best to:
– Use venues with step-free access and accessible toilets where possible
– Offer alternative seating, sensory tools, or grounding items as needed
– Respect communication preferences and energy levels
– Create a calm, consent-based environment that honours individual needs
We welcome feedback and requests in advance to help support your access needs – please feel free to email us before attending.
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Digital Accessibility (Downloads & Videos)
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Where possible, our digital offerings (such as courses, PDFs, and videos) will include:
– Captions or transcripts for audio/video content
– Clear layouts with minimal visual clutter
– Print-friendly and screen-friendly formats
– Inclusive, plain-language wording
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Feedback & Adjustments
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If you experience difficulty accessing any part of our services, website, or content, please get in touch. We’re committed to making reasonable adjustments wherever we can.
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Contact us: anna@activestillness.org
Location: Bath, England
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We value your feedback and aim to respond within 5 working days.
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Ongoing Improvement
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We are continuously learning and updating our accessibility practices in line with feedback, evolving guidelines, and the lived experiences of our community. We want Active Stillness to be a space where everyone feels safe, seen, and supported.
Terms & Conditions
Last updated: 21st June 2025
Welcome to Active Stillness. By using this website and our services, you agree to the following terms and conditions. Please read them carefully before booking or purchasing.
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1. About Us
Active Stillness is a sole trader business based in the UK offering trauma-informed yoga, wellbeing resources, and digital downloads.
Contact email: anna@activestillness.org
Location: Bath, England
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2. Use of Website
You agree to use this website in a lawful way. You must not use this site to distribute harmful content, spam, or attempt to breach security. All content on this site is the intellectual property of Active Stillness and must not be copied or reused without written permission.
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3. Booking Services (1:1 Sessions, Classes & Events)
– All bookings must be made in advance via our online booking system or by direct arrangement.
– Cancellations made with more than 24 hours' notice can be rescheduled.
– Cancellations made with less than 24 hours' notice may not be refunded, except in exceptional circumstances (please contact us).
– If you are unwell, overwhelmed, or experiencing distress, please let us know – we understand and will do our best to support you.
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4. Digital Products & Downloads
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– All digital resources (e.g., guides, courses, PDFs, videos) are for personal use only and must not be shared, copied, or resold.
– Due to the nature of digital products, all sales are final, and refunds are not offered unless the file is faulty or inaccessible.
– If you have any issues accessing a file, please get in touch and we’ll sort it quickly.
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5. Wellbeing Disclaimer
– Our services are intended to support your wellbeing but are not a substitute for professional medical or psychological advice.
– Always listen to your body and seek guidance from a qualified professional if you are unsure about practising.
– By booking a session or using a product, you accept full responsibility for your own physical and emotional safety.
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6. Accessibility & Inclusion
We aim to make all of our offerings accessible and inclusive. If you have specific needs or sensory preferences, please let us know in advance and we’ll do our best to accommodate you. Read our full Accessibility Policy.
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7. Data & Privacy
We respect your privacy and will only collect and use your data as outlined in our Privacy Policy. Your information is never sold or shared without your consent.
8. Changes to Terms
We may update these terms from time to time. The current version will always be available on our website. Continued use of our site or services indicates your acceptance of any changes.
9. Contact
If you have any questions or concerns about these terms, please contact: anna@activestillness.org
Refund & Cancellation Policy
Last updated: 21st June 2025
At Active Stillness, we know that life can be unpredictable. Our policy is designed to be fair, kind, and clear – supporting both your wellbeing and ours.
1:1 Sessions (Online or In-Person)
– You’re welcome to reschedule with at least 24 hours’ notice.
– Cancellations made with less than 24 hours’ notice will be charged in full, unless it’s an emergency – we trust you to let us know if something comes up.
– No-shows are not eligible for refund or rescheduling, unless previously agreed.
Group Classes & Workshops
– If you cancel more than 48 hours in advance, you can choose a full refund or transfer to another date (if available).
– Cancellations within 48 hours are non-refundable, though we may be able to offer a credit at our discretion.
Packages (Bundles of Sessions)
– Once the first session has been used, packages are non-refundable.
– You’re welcome to reschedule individual sessions within your package with at least 24 hours’ notice.
– Packages must be used within the agreed time frame (usually 3–6 months).
Digital Downloads & Online Courses
– As our digital products are available for instant access, all sales are final and non-refundable.
– If you have any issues accessing your content or feel something isn’t quite right, please reach out – we’ll do our best to support you.
Retreats & Special Events
– A non-refundable deposit is required to secure your place.
– If you need to cancel:
– 30+ days before the event: Full refund (minus deposit)
– 14–30 days before: 50% refund (minus deposit)
– Less than 14 days before: No refund unless we can fill your place.
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Our Kindness Clause
We understand that things like illness, overwhelm, and unexpected life events happen. If you're struggling, please let us know – we’ll always approach your situation with compassion and fairness.